Refund policy
If a customer is dissatisfied with the purchased Product received from Breeze Decor, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Breeze Decor after due verification), they may initiate a request for returning the product by contacting us on WhatsApp/Email.
The request will be approved or rejected within 24-48 hours, depending on the return criteria.
Once we receive the returned products, a quality check will be performed on t
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@breezedecor.in.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@breezedecor.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@breezedecor.in.
he items by our quality team. This is subject to the return having met the following requirements:
Mandatory Criteria for RETURN:
- The items should be unused
- The packaging should have the original invoice, packaging, and tags in place. Items without tags will not be accepted.
- There should not be any scratches or deformities on the surface of the product.
- Ensure that Embellishments on the product are not damaged.
- Return request to be raised within 2 days from the delivery date by writing an email to hello@breezedecor.in or a message on WhatsApp to +91 9167594735
- Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Reverse pick-up will be arranged by us
Pls note that the entire process of return, from the day we receive your email to you receiving the coupon code/ exchange/ monetary refund, may take roughly between 10-15 days.
Note: In the case of a Monetary Refund, we will be deducting a small amount depending on your order value against the reverse logistics charges & we will refund you the balance amount.